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For a full refund please let us know within 14 days of recieving your order. Your order needs to be returned within 28 days with the return slip inside. Download Here
For sale items please let us know within 7 days of recieving your order and needs to be returned to us within 14 days. If we are not notified with 7 days we will issue a credit note.
Please understand that each return is dealt with on an individual basis and in rare situations that restocking fees and charges might apply.
Unfortunately, at present, we do not offer exchanges. We want to make our returns as efficient as possible, so we only offer refunds.
We aim to have your items refunded as fast as possible so that you can reorder your favourite items as quick as possible.
If you need a different size or colour of an item, you will need to place a new order. We will always notify you via email when we have processed your refund.
We are sorry to hear this and want to help as fast as we can.
Please email firstname.lastname@example.org and send any images of the faults taken by your phone so we can assist you smoothly and effectively.
Once your return has been received and inspected, we will send you an email to notify you of your returned item. We will notify you of approval or rejection of your refund.
If your return is approved, it will automatically be refunded using the original method of payment within 21 working days.
If you have any other questions please fill out the form below. We aim to get back to you within 48 hours.